Question 1

What do I need to know before booking an appointment?

Accepted Answer

Here you’ll find frequently asked questions from our clients, along with answers to help you make an informed decision about your hair transformation.

How long does my hair need to be for extensions?

For tape-in or nano-bead extensions to blend seamlessly, your hair should be approximately chin length all over to achieve the most natural results.

Do I need a consultation before getting extensions?

Yes! Please book a consultation first, as we don’t offer same-day installations. If you’re unsure which extension method is best, you can select one when booking. During your consultation, we’ll assess your hair and recommend the most suitable option, and then schedule a separate appointment for the installation.

What if I live out of town?

We’re able to do your consultation and installation on the same day. Please email photos of your hair in natural light to info@glamfairyhair.ca. The final cost will be confirmed during your appointment.

Do you offer colouring services?

We do not offer hair colouring services.

Can you install hair extensions for thinning hair on the crown?

If your crown area is thinning, traditional hair extensions won’t provide the coverage you need. A hair topper is the best option for achieving a fuller, natural look.

Do you sell hair toppers?

We don’t sell toppers at this time. We currently provide tape-in, nano-bead, and clip-in extensions, as well as a range of hair treatments.

Are clip-in extensions suitable for someone with thinning in the crown area?

Clip-in extensions are not recommended for someone with a thinning crown. Here’s why:

They need hair density to hide the clips.
 If the crown area is thin, the clips can show through or look bulky.
They can add extra tension.
 Clipping onto fragile hair may cause additional stress or breakage.
They won’t create coverage at the top.
 Clip-ins add length and volume on the sides and back, but they don’t fill in thin areas at the crown.

Question 2

Do I have to tone or colour my hair before my consultation?

Accepted Answer

If you plan to colour or tone your hair, please do so before your consultation. Allow about a week for the colour to settle or fade slightly for a more accurate match. We will do our best to match your hair, even if you have highlights.

Question 3

Can I cancel or reschedule my appointment?

Accepted Answer

Yes. Once an appointment is confirmed, we do not offer refunds. If you need to reschedule, please contact us as soon as possible, and we’ll do our best to accommodate you.

Question 4

What should I do to prepare for my appointment?

Accepted Answer

Please wash your hair with a clarifying shampoo right before your appointment, and arrive with no styling products or conditioner in your hair for all reinstallation and installation services.

A clarifying shampoo is not a regular shampoo.  It's a stronger, deep-cleaning shampoo made specifically to remove buildup. Regular shampoos clean surface-level dirt; clarifying shampoos “reset” the hair.

Question 5

Will extensions damage my hair, especially if it’s thin or fine?

Accepted Answer

No. We use techniques specifically designed to protect delicate strands and keep your hair healthy. Tape-in and Nano Bead hair extensions are the beauty industry’s leading non-damaging extensions. They are incredibly realistic, creating a natural, undetectable transformation for fuller, voluminous hair.

Specifically designed for fine or thin hair, these extensions are 100% natural, require no glue or chemicals, and last up to 10 weeks. With proper care, the hair is reusable for up to 2 years or more.

Question 6

What textures of hair extensions do you offer?

Accepted Answer

The texture of hair extensions largely depends on the natural hair of the donor. Since our extensions are sourced ethically from single donors, each pack reflects the donor's unique hair texture. This ensures a more natural appearance and flow. Here’s how donor hair influences texture:

Straight Hair – Naturally smooth and sleek, collected from donors whose hair is naturally straight.

Wavy Hair – Soft, effortless waves that come from donors with naturally textured or beach-wave patterns.

Our hair extensions are crafted to blend effortlessly with most hair types. However, they will not match tighter curl patterns such as 3A, 3B, 3C, 4A, 4B, or 4C textures.

Question 7

Is it normal to lose extension strands?

Accepted Answer

Yes! Losing a few strands is completely normal. Here are the main reasons:

1. Root Conditioning
 Conditioning is essential for healthy hair, but when you have extensions, apply conditioner from the mid-shaft down, avoiding the roots. Rinsing upside down can cause the extensions to slip.

2. Product Buildup
 With tape-in or nano-bead extensions, avoid applying excessive product to your roots. Products containing alcohol or oil should be skipped.

3. Naturally Oily Hair or Scalp
 If your scalp tends to be oily, it’s important to double-wash and scrub thoroughly to keep the roots clean.

4. Weekly Clarifying
 To remove buildup and keep your hair and scalp fresh, we recommend using a clarifying shampoo once a week.

Following these tips helps maintain the health of your extensions and your natural hair, keeping them looking their best.

Question 8

Can I put my hair up with tape-in or nano bead hair extensions?

Accepted Answer

Yes!
You can put your hair up, but very high, tight ponytails may reveal the tapes or nano-beads if your hair is fine.
Mid- or low ponytails, half-ups, buns, and braids work beautifully.
Keep tension gentle. Avoid super-tight ponytails.
Use a soft hair tie or scrunchie.
Brush gently and support the roots as you detangle.

Can very high ponytails cause traction alopecia?
Yes. Regularly wearing very high or very tight ponytails can contribute to traction alopecia, a form of hair loss caused by constant pulling on hair follicles. This tension weakens the roots over time and can lead to breakage, thinning, or permanent hair loss if not addressed.

Why high, tight ponytails can be risky
They pull the hair upward from the scalp at a sharp angle.
The tension is strongest around the hairline, where hair is most delicate.
Repeated stress can inflame the follicles and cause shedding.

How to prevent traction alopecia
Avoid tight or overly high ponytails, especially daily.
Switch to loose styles or lower ponytails.
Use soft scrunchies instead of tight elastics.

Question 9

Can I remove hair extensions at home?

Accepted Answer

At Glam Fairy Hair, we ensure safe, professional application and care for all hair extensions performed in our salon. We are not responsible for any damage, breakage, or hair issues resulting from services, maintenance, or removal done outside of our salon.

Question 10

Do I care for extensions like my own hair?

Accepted Answer

Yes! Extensions should be treated just like your natural hair. You can use heat styling tools, but always apply a heat protectant. Gentle brushing, washing with sulfate-free products, and avoiding sleeping with wet hair will help your extensions last longer and stay healthy.

Check out our aftercare guide to learn more about maintaining your extensions.

Question 11

Can I swim, exercise or go on vacation with hair extensions?

Accepted Answer

Swimming:
Chlorine is not hair-friendly. If entering the pool or ocean, apply leave-in conditioner mid to ends. It is recommended to wear your hair up or in a ponytail when you swim.

​Exercise:
Please dry the tapes after exercising. Hair must be completely dry to avoid tangling at the root.

​Vacation:
Our extensions travel beautifully! Just be cautious with sunscreen. Certain ingredients can cause a chemical reaction that may discolour bleached hair extensions.

Are darker, non-bleached shades safe from sunscreen discoloration?
Yes. Darker, non-bleached shades are generally safe and do not react with sunscreen the way lighter or bleached shades can.

Question 12

I wear a hijab - do you offer private rooms to accommodate?

Accepted Answer

Yes. Our salon windows are completely covered for extra privacy.

Question 13

Do you offer UV (v-light) hair extensions?

Accepted Answer

No. While they offer instant results, there are potential risks involved. Learn why our salon prioritizes your hair's long-term health and explores safer, gentler alternatives.

Understanding the Risks of UV Hair Extensions: Damage and Drawbacks

Potential Issues with UV Hair Extensions:

Bonding Process: The application uses a nail glue-like adhesive that cures under UV light. This adhesive can be harsh on the natural hair and scalp.
Odor: The adhesive often has a strong chemical smell that can be unpleasant for some people.
Damage Potential: The UV light exposure and the chemicals in the adhesive can cause dryness and breakage in your natural hair.
Maintenance: UV hair extensions have a shorter lifespan than other extension methods. UV tends to shed quickly meaning you’ll often need to replace the hair. Even with the best care, these extensions usually last around 6 weeks at most, so they aren’t a practical option for long-term wear.
Removal: The removal process can be harsh and may cause damage to your natural hair.

Question 14

Why do we recommend tape-ins and nano-beads?

Accepted Answer

We love tape-in and nano-bead extensions because they are gentle on your natural hair. Our strands are 50% smaller than standard market extensions, which means less weight, less tension, and no damage to your hair. These methods provide a natural look, easy maintenance, and long-lasting results.

Question 15

Do you offer hand-tied/weft hair extensions?

Accepted Answer

No because they are often too heavy, which can put excessive tension on the hair and increase the risk of traction alopecia (hair loss from pulling on the roots). They are also harder to wash thoroughly, which can allow bacteria to build up on the scalp. Our priority is the health and safety of your natural hair.

Question 16

Can I get hair extensions if I’m pregnant?

Accepted Answer

Yes, absolutely! Our extensions are safe during pregnancy because we don’t use any chemicals to apply or remove them. Just keep in mind that hair often grows faster during pregnancy, so you may need to come in for reinstallation a bit sooner than usual. It’s also common for hair to shed less during pregnancy, which means you might notice more shedding after giving birth. This is a normal postpartum change.

Question 17

Do you offer hair extensions for kids?

Accepted Answer

We do not install hair extensions on young children. Kids’ hair is typically finer and more delicate, and extensions can put too much tension on the scalp, increasing the risk of breakage or discomfort. We prioritize long-term hair health.

Semi-permanent methods (like tape-ins or nano-beads) are generally recommended starting around age 13–14, depending on hair strength and maturity.

Question 18

How long do extensions last?

Accepted Answer

With proper care, tape-in and nano-bead extensions last up to 10 weeks before a reinstall is needed, depending on your hair growth. Best of all, the extensions themselves last 2 years or more, meaning you won’t need to purchase new hair. Saving you money over time.

Question 19

Do you offer removal and reinstallation services?

Accepted Answer

Yes, we offer removal and reinstallation of our tape-in and nano-bead hair extensions.  For prices, visit the Extensions Prices page.

Question 20

Is caring for hair extensions difficult?

Accepted Answer

Not really! Tape-in and nano bead extensions are low-maintenance if you follow a few simple care steps: gentle brushing, using sulfate-free shampoo and conditioner, avoiding sleeping with wet hair, and scheduling regular maintenance appointments. Treat them like your natural hair, and they’ll blend seamlessly and last up to 10 weeks between installs, with the hair itself lasting 2 years or longer.

Question 21

Can extensions be coloured?

Accepted Answer

Since our extensions are made from 100% human hair, you can tone or darken them, but bleaching is not recommended. You may colour your natural hair while the extensions are in. If bleaching is needed, please schedule a removal first, have your hair coloured with your hairdresser, and then reinstall your extensions. This will require two appointments, and we recommend booking bleach services close to your next extension maintenance.

Question 22

Why does my hair seem thinner once extensions are removed?

Accepted Answer

After removing tape-in or nano-bead extensions, your hair may feel lighter or less full, since it’s no longer carrying the added length and weight of the extensions. This is completely normal. Your natural hair hasn’t actually thinned; it just feels different compared to the extensions.

Question 23

How long does it take to adjust after extensions are removed?

Accepted Answer

Most people adjust within a few days to a week. Your hair may feel lighter or less full at first, but your scalp and natural hair quickly adapt. Good news: your natural hair is not damaged after removing extensions. The sensation of lightness or thinness is just a feeling. Your hair is healthy; it simply feels different compared to the added length and weight of the extensions.

Question 24

Can you remove my fusion hair extensions?

Accepted Answer

We are not able to remove fusion hair extensions because the process can cause hair damage.

Also known as:

Keratin bond extensions
K-tip extensions
U-tip extensions

You’re welcome to have your fusion extensions removed elsewhere, and we’d be happy to have you come to us afterward for new extensions. We just want to make sure your natural hair stays healthy and protected.

Question 25

Do you offer e-gift cards?

Accepted Answer

Yes! Glam Fairy Hair offers e-gift cards that can be used for products or services at our salon. They make the perfect gift for any hair lover.

You can purchase here.

Question 26

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, e-transfer, and cash. Please note that American Express is not accepted.

Question 27

What is the difference between hair botox , nanoplastia, and 24k Gold protein straightening treatment?

Accepted Answer

Hair Botox, Nanoplastia, and 24k Gold protein treatment aim at improving the condition and appearance of the hair, but they have some key differences:

Hair Botox: 
Hair Botox is primarily focused on restoring and rejuvenating damaged hair. It aims to repair hair fibers, replenish lost nutrients, and improve overall hair health and appearance.

Does hair botox affect natural curls?

Yes, hair botox can slightly relax your natural curl pattern, but it usually doesn’t completely straighten curly hair.

Nanoplastia & 24k Gold Protein Straightening Treatments:  
Nanoplastia (straightens hair up to 80%) & 24k Gold Protein Straightening Treatment (straightens hair up to 100%). They are designed to smooth and straighten frizzy or curly hair while also providing some repair and nourishment.

Please avoid colouring your hair before your treatment, as the heat used in the process can affect your hair colour.

Question 28

What is the aftercare for hair treatments?

Accepted Answer

Wait Before Washing
Avoid washing your hair for 48–72 hours after the treatment.
Shampoos and conditioners with sulfates can strip the treatment.
Stick to gentle, sulfate-free products to prolong the effect.

Be Gentle
Avoid tight hairstyles or hair ties that pull on the hair.

Limit Washing
Wash your hair 2–3 times per week for optimal results.
Over-washing can shorten the treatment’s longevity.

Protect From Water Exposure
Chlorine and salt water can weaken the treatment.

Avoid Chemical Treatments
Postpone colouring your hair for at least  2 weeks after the treatment.

Maintain Smoothness
Our hair treatments last 4–6 months, depending on hair type and care.
Use leave-in conditioners or serums to keep hair soft and frizz-free.

Question 29

Do you offer hair treatments for pregnant women?

Accepted Answer

We don’t offer treatments for pregnant women. Although the products we use are natural, we prefer to be extra cautious when it comes to the health and safety of both mother and baby.
You are more than welcome to come in for treatments after you’ve given birth.

Question 30

Can I wear my hair extensions during an MRI?

Accepted Answer

Tape-in extensions: Yes. Tape-in extensions are safe to wear during an MRI because they do not contain metal.

Nano bead extensions: No. These extensions contain small metal beads, which can interfere with the MRI machine and must be removed before your appointment.

Question 31

Do hair extensions fade?

Accepted Answer

All hair extensions need regular toning and colour refreshes. Why? Because they’re made from human hair that’s been colour-treated, just like your own. Even with the best care, colour naturally fades due to heat styling, washing, sun exposure, and mineral buildup.

Question 32

What hair colours is your Russian hair available in?

Accepted Answer

Our Russian hair is offered only in natural shades and is not available in red/copper tones, silver/grey, or fashion colours.

Question 33

Do you keep all hair extensions in stock

Accepted Answer

We keep our most popular tape-in hair extensions (20" and 24") in the most requested colours in stock. All other colours or lengths need to be pre-ordered. Nano-bead and clip-in hair extensions are also available by pre-order only.

Question 34

Why don't you remove or reinstall hair extensions that have been in for longer than 3 months?

Accepted Answer

We don't remove or reinstall hair extensions that have been in for longer than 3 months because your natural hair will have grown out significantly by then. As your hair naturally sheds each day, those loose hairs become trapped in the extensions, which can lead to tangling and matting at the roots.By this point, the extensions often require extensive detangling before they can be removed. The more detangling that's needed, the greater the risk of hair breakage and damage to your natural hair.To help keep your hair healthy, we recommend staying on schedule with your maintenance appointments. Regular maintenance helps prevent excessive tangling and makes the removal and reinstallation process much easier and safer.

Question 35

Can you explain your cancellation policy?

Accepted Answer

At Glam Fairy, we strive to make every experience seamless and enjoyable.

Please read all the information on our website before booking.

As a courtesy, please reschedule or cancel your appointment at least 48 hours (2 days) in advance. 
The $75 booking fee is non-refundable.

Missed Appointments / No-Shows: 
If you miss your scheduled appointment without proper notice, the card on file will be charged 50% of the service cost. No exceptions.

We understand unexpected situations arise; rescheduling is always an option.

Appointment Scheduling & Deposits: 
A $75 booking fee is required to secure your appointment. This booking fee is non-refundable once confirmed; no exceptions.

Custom orders require a 50% deposit to begin production.  
Custom colour requests will incur an additional $50 fee.

Hair Treatments & Extensions: 
For hygiene and safety reasons, all hair sales, treatments, and extension services are non-refundable. This includes all payments and deposits for clip-in, tape-in, and nano-bead extensions.

Late Arrivals: 
We strive to accommodate late arrivals whenever possible.  If you are more than 15 minutes late, we may not be able to perform your scheduled service.

We look forward to seeing you soon!

— The Glam Fairy Team

Question 36

Do you offer any guarantees on your services?

Accepted Answer

Absolutely. We stand behind our work with a satisfaction guarantee. If you're not fully happy with your hair extensions, we offer one complimentary revision within the reasonable limits of the service. Your satisfaction is always our top priority. Please note that this guarantee applies to extensions only. Hair treatments are excluded, as retouching them with heat could compromise the health of your natural hair.

Question 37

Why choose Glam Fairy Hair?

Accepted Answer

At Glam Fairy Hair, quality and ethics are at the heart of everything we do. We source premium Russian hair from single, voluntary donors, hand-dye and craft each bundle, and give you the freedom to style it just like your natural hair. With over 14 years of experience and award-winning service, we’re committed to sustainable beauty, true craftsmanship, and long-lasting results.

Question 38

Don't see the answer to your questions here? Ask us!

Accepted Answer

Text: (613) 513-5744
Email: info@glamfairyhair.ca
Instagram: @glamfairyhair.ca​​

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