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Frequently Asked Questions

Can I colour or tone my hair extensions while in my head?

Our hair extensions can be coloured in your head same shade or darker or toned (volume 7 or less) to prevent damage.

How long do hair extensions last?

Our Russian hair contains no tangles, minimum shedding, and is never mixed with any synthetics, animal hair, or other human hair. Our hair lasts up to 2 years with proper care.

How do I prepare my hair for hair extensions?

To prepare your hair to have extensions installed you should freshly wash your hair with a good clarifying shampoo and only apply conditioner to the ends of your hair if you absolutely need it.

How long does the application of hair extensions take?

New installations: Take between 1 to 1.5 hours. Reinstallations: Take between 1 to 2 hours to install including removal, wash, blow dry, installation and trim.

How often can I wash my hair extensions?

Your extension hair should only be washed 2 or 3 times per week.

Can I style my hair as usual?

You can style your hair extensions as usual using your blow dryer, flat iron or curling iron. Having hair extensions increases your styling versatility. Use heat in moderation. Do not use high temperatures.

How long does my hair have to be to get hair extensions?

As long as your hair is at least 6-7 inches long, which is around shoulder length, tape-in hair extensions will blend naturally.

Can I cancel and get my money back after i submit payment for my order?

No & no exceptions! Once we receive your payment, we forward the money right away to our supplier to start making your order, therefore, we cannot cancel.

Do you have a return policy or exchange policy?

Yes, we are pleased to offer a return policy on unopened hair extensions within fourteen (14) days within you receiving your order. We understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been worn or tampered with.

May I return my order?

We are more than happy to accommodate returns on hair extensions! You may return your Hair Collection by Glam Fairy Hair Extensions within 14 days of delivery.

Why are Hair Collection by Glam Fairy Hair Extensions non-returnable if tempered with?

Human hair extensions are considered a hygienic product. Therefore, we do not offer returns, exchanges or refunds.

Do I have to pay for the shipping of my return?

You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Hair Collection by Glam Fairy Hair will not be responsible for lost returns. Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international.

When will I receive my refund?

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed.

May I return Hair Collection by Glam Fairy Hair Extensions without contacting you?

No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from.

How may I contact you about my hair order?

You may contact us by e-mail at and we will reply to your email in less than 24 hours. If you wish to exchange your item(s) please follow our exchange policy. We recommend that you DO NOT use UPS to send your return outside of Canada as they charge very high brokerage fees to clear parcel, which we will not be responsible for.

Shipping cost for Return or Exchange:

Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.

Can I get extensions if I have thinning hair in the crown area?

For someone who is experiencing hair loss, or thinning hair in the crown or fringe area, hair extensions are not an option.

Do you offer colour services at the salon?

No we do not. We only specialize in hair extensions.


Before you seek a hair extensions consultation you will need to ensure that your hair is your preferred colour. This means that if you dye your hair, you will need to seek an appointment with your colourist before scheduling your hair extensions appointment. The reason for this is that during a hair extension consultation a colour match will take place, and therefore your hair colour will need to be the exact colour you want, as the extensions will be matched accurately to this shade. If colouring your hair before your hair extension consultation, be sure to do this a week or so earlier than your consultation is booked for. Often when colouring your hair the colour can take a few days to adjust, for example if you dye your natural brown hair a darker shade of brown, often the colour is slightly darker for the first few days. After a few washes however it will settle down to your usual tone, and this is the time in which the colour is at its best for a colour match. Having a colour match the same day as your hair dye appointment may results in the extensions being darker than your hair on the day of the installation.

Can I use purple shampoo on my extensions?

For blondes, a common issue even without wearing extensions is the tendency for your colour to turn brassy around the time in which you need it redone. Using a purple shampoo on your hair is usually the answer to this, and this can also be applied to the hair extensions once per week. It is worth noting that hair extensions tend to be a lot more porous in general, therefore washing the purple shampoo out quickly will be key.

Can I bleach/highlight Glam Fairy extensions?

We do not recommend bleaching/highlighting our hair extensions. Regardless of how high the quality of our extensions are, bleach can still damage them to the point of no repair.

Why is my damaged hair not suitable for hair extensions?

There is a distinct difference between damaged hair, and hair that is too damaged for hair extensions, so don’t worry, having damaged hair does not necessarily mean you can’t have hair extensions. With the use of hair dryers, straighteners, curling tongs and hair dyes, to some extent we all have damaged hair, it is only in the extreme cases where hair extensions may not be suitable, and there are 2 main reasons for this. These are that the hair may be unable to support the weight of the new hair extensions because it is too weak, or you are not in a position to be able to care for the hair extensions correctly at this moment in time. NOT ABLE TO CARE FOR YOUR HAIR EXTENSIONS If your hair has become damaged because you do not have enough time to care for it correctly, for example very tangled/matted hair or extremely over processed hair, this may mean that you are not suitable for hair extensions as they do require a certain degree of aftercare to maintain. It is important to discuss in detail with your hair extension fitter what is involved in looking after hair extensions on a daily basis to ensure you are committed to the new hair, and are able to look after it correctly. Check out our top tips for keeping your hair extensions in perfect condition in Hair Care page to see if you think you could commit to these basic steps in hair extension aftercare.

Is my hair too weak for hair extensions?

Hair becomes weak when it has been exposed to an extreme amount of external pressure in the form of heated styling tools and hair dyes. The most common example of hair that could be too weak for hair extensions is over bleached hair. If your hair has been over bleached, and this has caused your hair to change in texture and snap off, your hair may not be able to comfortably support hair extensions. Ideally, you should wait until it is healthy again before going ahead with hair extensions.

Will hair extensions fit in with my lifestyle?

Before having hair extensions installed an important question you should ask yourself before hand is whether or not hair extensions will fit in with your lifestyle, and what you should expect from your hair extensions depending on your general daily activities. This may come as a surprise, but not all lifestyles will be compatible with hair extensions, therefore it is important that you consider all factors before going ahead to ensure it is the right choice for you. There are many different lifestyle choices that can have an impact on hair extensions, and unfortunately we are not able to list them all, however we will outline some of the most common aspects that can impact on how long your extensions will last, daily care etc. HAIR EXTENSIONS AT THE GYM If you are a gym addict, or at least attend a few times a week you will need to consider the impact this will have on your hair extensions. Although it is absolutely fine to go to the gym whilst wearing hair extensions, it will mean that you are likely to need to wash your hair slightly more often than is recommended, purely due to the amount of sweating your hair is likely to be exposed to. It is usually recommended that hair extensions are washed 2-3 times a week, therefore managing your gym sessions around times in which yours hair extensions are due to be washed will help to reduce over washing, which can strip hair of its natural oils and be very time consuming. HAIR EXTENSIONS AND SWIMMING If you are a regular swimmer you will need to wash your hair extensions after swimming. Chlorine can over time cause hair extensions to become dry or brittle. HAIR EXTENSIONS & PONYTAILS If you are required to secure your hair back for work you will still be able to do this whilst wearing hair extensions, however you will need to think up some creative hairstyles to ensure you do not put regular pressure on the tapes in the same areas. Mixing up your hair styles and wearing in a looser position you should be able to avoid this from happening. WEARING HAIR EXTENSIONS WITH A BUSY LIFESTYLE If you are short on time in the mornings, managing a young family, busy career etc before embarking on hair extensions you will need to think about the time is takes to manage and care for your new hair to make sure you will be able to commit the level of care that is required. Hair extensions do not take a great deal of time to manage in the morning, but it will be longer than your current routine, and you will find you are more restricted than you are used to. Examples of this would be not being able to sleep with your hair wet or damp, making sure you are brushing your hair regularly, only washing 2-3 times a week etc. As long as you feel these daily chores can easily slot into your life, then hair extensions will still be suitable for you. Once you have taken all of this into consideration you will be ready for your new set of extensions, and within a matter of weeks you will wonder how you ever managed without them!

Are tape-in extensions good for fine/thin hair?

Tape in hair extensions are the BEST for women with thin or fine hair. The tape wefts and thin and lightweight, leaving no damage.

Can I remove extensions at home?

Not recommended! If you do remove them at home, please do not use oil on the extensions. Use isopropyl alcohol. Saturate the whole row with rubbing alcohol, wait a minute or two and then separate the tapes. You can use oil to brush out the tape residue and shedding hair from your natural hair. *We are not responsible for hair loss due to hair extension removal outside of Glam Fairy salon. We recommend that you have this service done professionally at our salon.


Hair Orders FAQ

Can I bring my own hair extensions to install?

No. We only install, reinstall and remove our own extensions.

Will extensions damage my real hair?

No. We recommend removing and/or reinstalling your extensions every up to 8 to 12 weeks to prevent hair damage.

How often should I re-install my extensions?

We recommend removing and/or reinstalling your extensions every up to 8 to 12 weeks to prevent hair damage.

Why don't you offer hand-tied hair extensions?

Not the best choice if you have thin or fine hair. Although the wefts are lightweight, they are still sewn onto your natural hair so if your hair is thin or fine it may not be strong enough to support the long weft (see below). We recommend our invisi-tape in hair extensions. Our wefts are super small and they were specifically created for our clients with thin or fine hair. They last up to 3 months in your hair. Hand-tied, you have to re-install them every month or so. hair extensions in ottawa

How long after the consultation can I get hair extensions installed?

If your hair colour is in stock, we will book an install ASAP! If we have to order your set, it will take up to a week or so to receive the hair depending on the shipping. Sorry no same day installs. Thank you!

Can I get my deposit refunded if I cancel my appointment?

No. Sorry non-refundable deposit of $75. No exceptions. You can still book a new appointment in the future without having to pay a new deposit. Payment stays on your file.

Why Tape Extensions Are the best hair extension method?

Why are tape in hair extensions the BEST hair extension method the the market? Hair extensions - once you try them you cannot live without them! The added volume and chemical free color options gives you an undeniable confidence. There are so many types of hair extensions and adding in extra hair is so easy. But when it comes to hair extensions - which hair extension method is best? There are clips in hair extensions, individual hair extensions (fusion, i-tip hair extensions, keratin, micro bead), hand-tied, sew in wefts, and tape in hair extensions (the latest hair extension method). Which is the best hair extension method? Hands down the best hair extension method is tape in hair extensions and it is most requested in hair salons worldwide. The benefits of tape in hair extensions are better than any other hair extension method. why we think tape in hair extensions are the BEST hair extension method for anyone. Cost: Tape in hair extensions are the least expensive semi-permanent hair extension method available for both the cost of hair and the application. Why? Tape ins only take less than an hour to apply so that makes the application costs much lower. Also, due to the structure of the tape wefts and how the wefts are applied in the hair, the maintenance costs associated with tape in hair extensions are MUCH lower than any other semi permanent method. Overall, the cost of tape extensions for hair and a application are MUCH lower overall compared to any other hair extension method. Low Maintenance: Tape in extensions are the easiest hair extension method to maintain due to their thin construction. It is the easiest hair extension to maintain. Most actually forget that they are wearing tape in extensions because they are just that easy to maintain. You tape it and forget it, until about 10-12 weeks when its time to move them up. Least Damaging: Tape in extensions are the least damaging on the market. They are very lightweight and do not pull on your own hair like other extensions do - they grow out with your own hair and do not tug or pull. Tape in hair extensions are non-damaging and very easy to remove. When it comes to hair loss you do NOT want to lose hair from wearing extensions. With tape in hair extensions you will not lose hair or experience any discomfort. This is the goal of hair extensions - damage free and comfortable! Reusable: Our tape in extensions are reusable for up to 2 years. Once you remove the tape
extensions you clean them, add new tape, and then re-apply them. The removal of tape extensions takes only 20 minutes.
They are really thin and invisible! They are so flexible in your hair too - you cannot feel them when you brush over them or wash them. The best thing about tape in hair extensions is that when you wash and blow dry your hair they are MUCH more flexible and easier to dry and take care of. If you want truly invisible and flexible extensions, tape in hair extensions are the best.

I have highlights in my hair can you match?

Yes we can as close as possible.