faq

Frequently Asked Questions

Glam Fairy Hair only uses 100% Russian, single donor, silicone-free, cuticle in-tact, human hair in all of our products.

Below we have answered some of the most frequently asked questions.

Is your hair 100% Human Hair?


Yes! Glam Fairy specializes in the finest quality of Russian human hair. Our extensions are silky soft, natural looking and each set is handmade by our factory in Russia to ensure highest quality.




How long do hair extensions last?


Our hair is premium quality that contains no tangles, minimum shedding, and is never mixed with any synthetics, animal hair, or other human hair. Our hair lasts up to 2 years with proper care. We recommend removing and/or reinstalling your extensions every up to 8 to 12 weeks to prevent hair damage. We are not responsible for hair loss due to hair extension removal outside of Glam Fairy salon. We recommend that you have this service done professionally at our salon.




How do I prepare my hair for hair extensions?


To prepare your hair to have extensions installed you should freshly wash your hair with a good clarifying shampoo like Anti Residue Shampoo by Neutrogena and only apply conditioner to the ends of your hair if you absolutely need it




How long does the application of hair extensions take?


New installations: Take between 1 to 1.5 hours to install including wash, blow dry, installation and trim. Reinstallations: Take between 1 to 2 hours to install including removal, wash, blow dry, installation and trim.




How often can I wash my hair extensions?


Your extension hair should only be washed 2 or 3 times per week.




Can I style the Hair as usual?


You can style your hair extensions as usual using your blow dryer, flat iron or curling iron. Having hair extensions increases your styling versatility. Use heat in moderation. Do not use high temperatures.




How long does my hair have to be to get hair extensions?


As long as your hair is at least 6-7 inches long, which is around shoulder length, tape-in hair extensions will blend naturally.




Can I cancel and get my money back after i submit payment for my order?


No & no exceptions! Once we receive your payment, we forward the money right away to our supplier to start making your order, therefore, we cannot cancel.




Do you have a return policy or exchange policy?


Yes, we are pleased to offer a return policy on unopened hair extensions within fourteen (14) days within you receiving your order. We understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been worn or tampered with.




May I return my order?


We are more than happy to accommodate returns on hair extensions! You may return your Hair Collection by Glam Fairy Hair Extensions within 14 days of delivery.




Why are Hair Collection by Glam Fairy Hair Extensions non-returnable if tempered with?


Human hair extensions are considered a hygienic product. Therefore, we do not offer returns, exchanges or refunds.




Do I have to pay for the shipping of my return?


You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Hair Collection by Glam Fairy Hair will not be responsible for lost returns. Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international.




When will I receive my refund?


A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed.




May I return Hair Collection by Glam Fairy Hair Extensions without contacting you?


No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from.




How may I contact you?


You may contact us by e-mail at info@haircollection.ca and we will reply to your email in less than 24 hours. If you wish to exchange your item(s) please follow our exchange policy. We recommend that you DO NOT use UPS to send your return outside of Canada as they charge very high brokerage fees to clear parcel, which we will not be responsible for.




Shipping cost for Return or Exchange:


Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.





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201 Dalhousie Street

Ottawa, Ontario K1N 7C9

 

Glam Fairy Salon

Phone: (613) 513-5744

E-mail: info@glamfairyhair.ca

Hair Collection by Glam Fairy

Phone: (613) 317-6167

info@haircollection.ca

© 2020 Glam Fairy Hair Extensions  Established 2011