Please allow 1 to 3 business days for your order to be processed. Once your order is processed & your credit information verified, your order is shipped within 1 to 3 business days. Upon shipping, you will be notified by the e-mail address you provide when your order has been shipped along with the tracking information. Please remember that you must be available to sign for your package and it must be the same address as your billing address.
return & exchange policy
Our “terms & conditions” are taken very seriously and will not be waived for any reason. If you place an order, you will have to agree to our terms & conditions which include our return policy. Please do not purchase or agree with these terms if you do not, in fact, agree with all of our terms & conditions.
Our Return Policy (including exchanges) is as follows:
We offer a 100% Satisfaction Guarantee so you can return or exchange any item for any reason (excluding custom extensions) that you purchase from us as long as you follow our guidelines listed below.
We will not accept the return or exchange of any hair extensions that have been worn or damaged in any way. Also, if any hair products (e.g. hair spay, dye, conditioner, etc.) are placed on them or if they are styled or heat-treated in any way, they will not qualify for an exchange or refund. The hair extensions must remain in their original, brand new condition. We have various ways to determine if the hair extensions have been worn, and if this is the case, they will have to be returned to you without a refund for health and legal reasons. Please check the hair and make sure that the colour matches your hair colour before applying the extensions. If the colour doesn’t match, you can exchange them and get a different colour for free.
If you decide that you would like a refund or exchange, you must contact us by email at within 3 business days of receiving your package. This email will serve as proof that you contacted us within the required time-frame. All items must be returned to us within 14 days of receiving your shipment.
When we receive your return or exchange request, a representative will confirm whether or not you qualify for a return. You will have 3 business days to mail your item(s) back to us once we send you return instructions. The postage date will serve as evidence that your item(s) was shipped back to us within the required time-frame. There are no restocking fees on returned items. Original shipping charge is non-refundable. Customer is responsible for return shipping charges.
Refunds will take up to 2 business days to issue after we receive your item(s) back. Credit card and debit card refunds typically take 2-5 business days before the funds are available to you after we process your refund. This will depend on your bank and is something that we have no control over.
If our return policy is not followed in any way, no refund or exchange will be given. If you send the item(s) back to us after violating our return policy, the item(s) will be returned to you. Please contact us prior to placing your order with us or do not place your order if you are unable to comply with our return policy.
A grace period will given if you need consultation about an exchange of colour, length, etc… or even with a refund. First contact must still be made within 3 business days. We understand that most of the communicating will be done through emails which can sometimes be slow, so if you need questions answered before returning the item, we will be happy to work with you. We are very fair, and we only ask that you will be fair as well.
We offer no Warranty or Guarantee: If you damage your hair extensions in any way, we are not responsible and will not refund or exchange them. Our hair care page is provided for our customers to guide them through the handling and caring for our hair extensions. Any substances or hair products that you, or any other person, places on the hair is out of our control. Please TEST all hair products before using. If at any time, we feel the hair has been damaged by hair products, dying the hair, etc.., you will be denied an exchange or refund. No hair products, washing, styling or wearing of any kind are allowed to be eligible for a refund or exchange.
We are not responsible for hair extensions that have been damaged with hair dye. We can not accept extensions back that have been colour dyed, under any circumstances. We will always try to help you find your correct colour match, and will issue as many exchanges necessary to help you along as long as our requirements are met. You should only dye them if you have no other options.
The buyer is responsible for paying any customs and duty fees for international shipping. Customs duty is charged by a government on each item imported into the country. You can check with your local customs office to see what they charge. We have no control over these taxes, so they must be paid for any items bought internationally.
Please read our "FAQ" page before placing an order. By placing your order, you are agreeing to these terms. Our representatives are here to assist you with any questions you may have, and can guide you through the purchasing process. If a mistake is made on your or our end, please contact us within the required 3 days of receiving your product.